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Carpet Complaint Investigation – Course Manual


Author: Dr Eric Brown

Published by: ITFA - 2019

This manual is an excellent in-depth guide to complaint investigation, it is the manual that accompanies the online course but as a stand alone document it is an essential guide.

With 14 modules of well illustrated subjects and examples.

The modules are:
Colour Change
Soil Complaints
Stripes and Streaks
Premature Wear
Structural Defects
Dimensional Changes
Miscellaneous Problems
Fibre ID
Useful Chemical Tests
Supplementary Tests
On-Site Visit
Writing the Report